People are living longer but retiring sooner. Martin Gronemann offers some solutions to avoid confusion and anxiety as people nervously eyeball their 401(k)s and dwindling retirement savings.
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The risk of fun and games - how gamification of everything creates new playgrounds, like the stock market. And what the business world can learn from the Gamestop experience.
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"What role should banks play in the world of today? Delivering a sense of stability, we argue. Martin Gronemann, Cengiz Cemaloglu, and Lara Casciola co-authored a perspective that makes the case that now more than ever banks need to deliver a sense of stability to their customers, and dissects the concept of stability into its core components.
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Most people end up making suboptimal investment decisions. But is automation the answer from an ethical point of view? Martin Gronemann at The Sibos Financial event - on one of the ethical dilemmas in finance advisory.
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When it comes to payments, the world of social science has much more to offer than nudges and dopamine-rushes. There are profound and durable human mechanisms to tap into – revealing opportunities for loyalty, relationships, and growth every provider aspires to capture.
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77 percent report that business adoption of big data and AI is a major challenge. What prevents financial institutions from creating real impact with data and analytics? To answer this question, we must start with the customer.
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Most people are unaware of insurance policies and have a transactional relationship to their provider. Why then would an insurer ever want to wake up this relatively profitable customer? Let’s take a deeper look at the people that insurance providers define as a sleeping customer.
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Transforming the customer relationship for the financial services industry by understanding how people relate to money.
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Christian Madsbjerg and Gillian Tett, author and U.S. Managing Editor at the Financial Times, talk about silos, tunnel vision in major coporations, and why smart people do stupid things.
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In a conversation with Charlotte Vangsgaard, CGAP’s Gerhard Coetzee discusses how to help the financial sector discover the business potential of low-income customers
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And learning from customers is not a one-off thing but rather a continuous process. People evolve, markets evolve, and institutions can easily fall into rote delivery.
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For-profit companies, on the other hand, are placing ever-greater emphasis on building a deep understanding of people and are looking to the social sciences for insights to help solve their most complex problems. Nonprofits seem to be lagging behind.
Read MoreCities are built on money — regions that don’t push tax breaks tend to get left behind. But the future of a city is no longer exclusively dependent on low taxes. The new trend is to sell a city on its people and their lifestyle.
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In a conversation with Charlotte Vangsgaard, CGAP’s Gerhard Coetzee discusses how to help the financial sector discover the business potential of low-income customers. To him, the root cause of why financial inclusion is still an issue lies in the minds of the decision makers in the financial sector.
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At CGAP’s annual meeting, the organization invited two guests to explore what it means to put clients at the center of financial inclusion: Charlotte Vangsgaard, Partner at ReD Associates, and Ramesh Ramanathan, Chairman and Founder of Janalakshmi Financial Services, an urban nonbank financial institution serving over 2.5 million customers.
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To convince consumers to buy and use environmentally friendly alternatives, new products must inspire equally strong desires and aspirations as those they are intended to replace.
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A not-for-profit raising money and awareness for a debilitating chronic illness came to ReD Associates because they needed a new take on fundraising. As their disease was not well known, the organization struggled with growing its donor base beyond those directly affected.
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